* If you send the head with makeup, please select cleaning makeup option to clean orginal faceup
before doing makeup.
* We suggest you to select custom make up option, when you send doll head that is made from other doll company.
We still charge custom make up price even you select dollmore doll's default make up option.
* Please select washing fee option when you send a doll head without removing orginal make up status.
* We charge 2 times of washing fee when you send a doll head made by volks.
Volks paints doll face without coating and paint it using air brush directly.
So it leaves stains seriously , so it is very hard to remove orginal make up .
We spent 2 times of working time when we remove orginal make up that is painted in volks.
Seeking your kind understanding about it.
We do makeup order from our customers.
If you want to do default makeup like the dollmore items, please leave a doll name in your order page.^^
You also select custom makeup if you want to do special makeup for your dolls.
1. For custom make up, please give us photo to help us understand your requirement fully.
2. If you want to get your dolls ear pierced, please leave a memo in your order page.
However, we have no responsibility in its place and shape as it is free service, seeking your understanding.^^
3. We accept make up for the doll made by other company, but we will charge custom makeup price for this case.
Besides that, it should be made by resin rather than any other material.
Receipent: Dollmore Makeup Team
Address : 203, Jang-An building 2F, 240, Garak-ro,Songpa-gu, Seoul 05644 South Korea
Tel : 82-2-3432-4993
For further information, please contact us on the Q&A board.^^
In process date: 5~15 business dayes
However, it will be different case by case depends on our working schedule and others.