* Exchange and AS are possible only within 7 days of receipt.* * Any problems to dolls and doll stuffs, contact us within 1 week after receiving the packet.* * We do not accept returning of doll and doll parts because they are hand craft item that we start to make them after receiving payment.* * But we can reship new doll parts to you if your doll parts has been damaged in delivery.* * If customer do not receive parcels within 10 business days after shipping out, please contact us.* * Please note that some black and dark colored costumes may leave stain to the doll body skin color.* * When washing doll clothes, the shape of the lace may be damaged, and a large amount of fiber powder may be generated when drying with a dryer.*